An AI-native platform for remote monitoring and service management — the tools an IT provider uses to watch client computers, handle tickets, automate fixes, and bill for it all — with a flagship trick the big names don't have: one-click database hosting, proven end to end.
Roughly 150,000 lines of software — a control center, a 30-page dashboard, a lightweight agent that reports in from every managed Windows computer, and full monitoring — built from the ground up to serve many clients securely at once.
Agents on every managed computer feed a live monitoring view — health metrics, alerts, and outside-in uptime checks across every client.
The service-desk core — tickets with AI assistance, client management, response-time commitments, a knowledge base, and invoice-based billing.
Continuous discovery builds a live picture of what runs where — how systems connect and what else breaks if one fails — not a stale spreadsheet.
Written-down repair playbooks the platform can run itself, plus early-warning analytics — problems get fixed before the client calls.
Every door locked unless you hold a valid key — verified in staging: no key, no access; and each agent can only write with its own token.
Metered billing the way the big cloud providers do it — hours and storage per plan tier, computed live from real usage.
Legacy monitoring tools watch servers. SynergyMSP creates them. The built-in one-click database hosting takes a request from the customer portal and delivers a running, secured, backed-up database — and every step of that journey has been proven end to end in staging, not just designed.
SynergyMSP isn't just a product — it's how the rest of the portfolio ships. When a clinic buys the medical-records system or a sales team buys the routing platform as a managed private setup, this is the machinery that sets it up, watches it, backs it up, and bills for it.
Every Synergy product can be sold as a managed private setup — created through the platform's own hosting machinery, with monitoring and backups included from day one.
The platform runs on SynergyDB and offers it as a first-class managed engine — the database company's own operations arm is its most demanding customer.
Honest status: the control center, security hardening, database-hosting lifecycle, and billing metering are verified in a live staging deployment. Some side modules (phone systems, internet-provider, cellular) still need a cleanup pass — none of it blocks the managed-database product.
Runs on SynergyDBCertificate-verified encrypted connectionsLive monitoring & alertingAutomated database upgradesOffsite cloud backups